Hello,
You’re welcome to the August Alexander Blog. There are articles about many topics including Real Life stories, Technologies, Security, and Fiction.
The step by step article about How to Create a Social Engineering Incident Response Plan is available on my blog at Microsoft TechNet as the link provided below.
http://blogs.technet.com/b/alexandre_marins_blog1/archive/2011/11/07/how-to-create-a-social-engineering-incident-response-plan.aspx
Best regards,
Alexandre Marins